CallAID Network

Quality management

How to choose a certification body

Criteria to consider include:

ISO /IEC 27001

ISO/IEC 27001 is essential for all types of organisations such as commercial enterprises, government agencies, NGOs. It specifies the requirements for:

  • establishing
  • implementing
  • operating
  • monitoring
  • reviewing
  • maintaining
  • improving

a documented Information Security Management System within the context of the organisation's overall business risks. It specifies requirements for the implementation of security controls tailored to the needs of individual organisations.

ISO 9001: 2000

Since 1987, ISO 9001 has become an international reference for quality management requirements in business-to-business dealings.

ISO 9001 is known as "generic management system standards".

Management system standards - ISO standards

Quality Management Certification

Advantages of the quality management system certification

  • meeting the customer and business partners needs and the legal requirements
  • increasing the credibility and assurance in the quality of products / services
  • increasing the customer satisfaction
  • a better understanding of the organisation procedures, engaging a strong management commitment, a clear designation of the responsibilities and authorities, improved internal and external communication, a more efficient allocation of the resources and the decrease of the non-conformity costs
  • positioning a frame for the continuous improvement
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